Smart EditsLegal
Refunds, cancellation & delivery
Last updated: 10 November 2026
- Custom work: full refund if you cancel before we start, or if we can’t deliver.
- Templates are digital, so sales are final, unless the payment wasn’t approved, you paid twice, or the file is faulty and we can’t fix it.
- Refunds go back to the same UPI account within 7 working days.
- Nothing is shipped: everything is delivered online.
1. Custom design and video work
| Situation | What happens |
|---|---|
| You cancel before we start work | Full refund of your advance. |
| You cancel after we have started (for example after the first draft) | The advance covers the work already done and is not refunded. You owe nothing more. |
| We cancel, or miss the agreed deadline through our own fault | Full refund of everything you paid for that project, or a new deadline if you prefer. |
| You are not happy with a draft | Use your included revisions, and we will keep working with you on the agreed brief. |
| Monthly package | Cancel any time before the next month starts. A month that has started is not refunded, but every design in it is still delivered. |
2. Template store
Templates are digital files that you can download as soon as your payment is confirmed, so we cannot take them back, and sales are final. We will refund you in full if:
- you paid but we rejected the order or couldn’t deliver it;
- you paid twice for the same order by mistake;
- a file is faulty (it won’t open, or it is missing parts) or is clearly different from its description, and we can’t fix it within 7 days of you telling us.
Please tell us about a problem within 7 days of your purchase. Software differences (an older Photoshop version, missing fonts you need to install) aren’t faults; we are happy to help you set them up.
3. How to ask for a refund
Send us a refund request or email with your order reference (it looks like SE-ABC123) or the project name, and tell us what went wrong. We reply within 48 hours. Approved refunds are sent to the same UPI account you paid from within 7 working days.
4. Delivery
We don’t ship anything physical. Everything is delivered online, at no extra cost:
- Templates appear in My library in the store as soon as we confirm your payment, usually within 24 hours (it may take longer on Sundays and public holidays). You can download them again whenever you like.
- Custom work is sent as a download link (or on WhatsApp if you prefer) by the deadline we agreed in writing. Final full-quality files are sent once the balance is paid.
If a download link doesn’t work or something is missing, send us a message and we will send it again.